Frequently asked questions

General

What is Perthshire Artisans?


Perthshire Artisans is the place to discover the best individually crafted pieces and creative services from across Perthshire in Scotland. Find out more here.




How do I unsubscribe from your newsletter?


We’re sorry that you don’t want to hear from us anymore, and if you're sure you don't want to be one of the first to hear about new Artisans and fabulous products, then at the bottom of the email newsletter, there is an ‘Unsubscribe Button’ - just click on the link and you will automatically be removed from our mailing list.





Orders

How will I know if my order has been placed?


You will receive an order confirmation by email.




How long will it take for me to receive my order?


We aim to despatch all orders within 7 working days, and delivery will usually take 2-3 working days. Many of the goods will be despatched directly from the Artisans and may fall out with these timescales. Please contact us on info@pertshire-artisans.scot if you have any questions.




Can I cancel or change my order?


You can cancel your order within 14 days of placing the order - this does not apply to personalised items or goods made to your specification. For more information, please see our Terms and Conditions




Why did I only receive part of my order?


If you have ordered more than one item, they may be despatched separately from different Artisans.





Payment

How can I pay for my order?


Payments will be processed through PayPal. You can pay using a PayPal account, or by Mastercard or Visa debit/credit card.




When will my card be charged?


Your card will be charged when the order is placed, or any time up until the goods are despatched.




Can I use a REDS card for payment?


Yes, you can! When using a REDS card to make payment and the purchase value is the same or less than the value of the card, please follow these steps at the Perthshire Artisans PayPal checkout:

  • Select 'Mastercard' as your payment type
  • Enter the 16 digit card number
  • Use your own name for the 'Name on card' section
  • Enter the 'valid until' date as shown on the card
  • The CVV is the 3 digit number above the QR code
  • Use your own name and address for billing details
  • Complete checkout




How can I buy a REDS card?


You can buy a REDS card from ruralscotlandgiftcard.scot




What is a REDS card?


It's a type of gift card/voucher. A REDS card works in the same way as a prepaid debit card. It is accepted by a number of small rural businesses across Scotland including Perthshire Artisans. Find out more about the REDS card here.




What if the purchase price is greater than my REDS card value?


If the purchase value is greater than the value/balance on your REDS gift card, please email info@perthshire-artisans.scot and we can arrange for you to make a combined payment using both a REDS card & a different payment card





Delivery

What is the delivery charge?


Prices shown includes UK P&P




Can you ship outside the UK?


Yes, however please contact us at info@perthshire-artisans.scot before placing your order so we can confirm the shipping cost for you. You are liable to pay any import duties etc.




How is my order packaged?


Your order will be packed appropriately for the goods ordered. If you have ordered more than one item, they may be packaged and dispatched separately.




How will my order be despatched?


This will depend on the items ordered. Small items are usually sent through Royal Mail; larger items are usually sent by courier. All orders will require a signature on delivery, will be trackable and will be fully insured.




How will I know my order has been despatched?


You will receive an email once your order has been despatched.




Can I track my order?


Please e-mail info@perthshire-artisans.scot if you would like the tracking number for your order.





Returns

What happens if my order arrives damaged?


Please contact info@pertshire-artisans.scot within 48 hours of receiving your order with details, including photographs of the damage. We will process your replacement/refund within 14 days. For full details, please see our Terms and Conditions




How do I return my order?


If you wish to return your order, you must let us know within 14 days of receiving your order. Goods must be returned to us within 30 days of you receiving your order. For full details, please see our Terms and Conditions If your order has come directly from one of the Artisans, they are responsible for managing returns.

If you still have a question about Perthshire Artisans or an order you have placed please email info@perthshire-artisans.scot